JLR Digital Support
The JLR Certified Digital Program is backed by our Jaguar Land Rover Digital support team that provides support to participating Retailers on the program.
Hours: 9am – 6pm EST
Live core program support and consultation, updated brand creative content, national offers, coordination with Ansira on JLR Marketing Program CI / compliance, no long-term contracts, and new technologies.
Yes. Enrolled retailers will receive ongoing support from JLR Digital Consultants (JLRDCs). The digital consultant role is dedicated to the retailer and helps guide them to make the right decisions for platform and advertising choice in the JLR Digital Program. They handle all program related questions and contact the retailer monthly with the certified provider to review their digital performance. The digital consultants are not incentivized on sales and do not have provider preference. The consultant is an expert in JLR Digital Program related services and maintains the relationship with the retailer even through certified provider changes.
In addition to the solutions presented, all certified providers will offer a variety of add-on services including, but not limited to: SEO, Accessibility Tools, Managed services, Content Development, etc. Retailers can add additional services at any time. Please contact a JLRDC for assistance.
Co-op eligibility varies per product – please contact the marketing support centers for verification.
All certified products and services will be billed directly to the retailer’s parts statement only.
There are no long-term contracts in the JLR Digital Program. The contract period for all programs and services is month-to-month to provide flexibility. Products cancelled on or before the 10th of the month will be billed through the end of the month. Products cancelled after the 10th of the month will be billed through the end of the following month.
While the program contract period is flexible month-to-month, retailers are encouraged to stay with their provider for at least 90 days to maximize satisfaction and platform performance. A retailer must complete a Cancellation form or email JLR Digital support with intent to cancel services. The retailer can then re-enroll with a new certified provider. All billing terms above will apply.
All retailers are required to have a compliant on-program website which links from Tier 1. Retailers are responsible for managing any cancellations for services outside of the JLR Digital Program.
JLRDCs will be able to assist with simple content updates. If additional creative and/or custom content is desired, additional paid options for managed creative support are available through the Digital Manager services.
All Certified Providers include information about their programs and product offerings via the "Learn More" pages on the enrollment site. The JLR Digital Consultants (JLRDCs) are available to offer unbiased program information or connect you with providers to learn more.
Please contact the JLR Digital Support Team at (888) 850-1008 or firstname.lastname@example.org
A variety of solutions are offered by the certified providers, including but not limited to: Search Engine Marketing, Display Advertising, Re-Targeting, Social Advertising, Video Advertising, OTT, TV advertising, Email and Direct Mail.
All traffic is driven to your Jaguar/Land Rover Program website.
Only the website program is required. Your enrollment on all other solutions and services is completely voluntary.
You can enroll via www.jlrdigital.com where you can find additional information on the Certified Providers and the various package/service levels. You can select your desired Provider by clicking on the “Enroll” button beneath their logo or by selecting “Enroll” within the primary navigation menu. You will then enter your information on the enrollment form, select your package and submit the form. Note that you can submit one form for both brands, by simply adding a comma in-between the information.
Upon registration your chosen Provider will be notified and will be in touch with you shortly by phone and by email, to proceed with next steps.
A robust selection process was conducted to evaluate companies from around the country, with input from the Jaguar Land Rover Marketing Team. The Jaguar Land Rover Certified Programs are best in class with national reach and extensive digital automotive industry expertise.
To get a better understanding of each Provider’s product offerings and services, click on the “Learn More” tab under each Provider’s logo on jlrdigital.com. You can also contact the Jaguar Land Rover Digital Consultant Support Team at 888-850-1008 or email at email@example.com.
Analytics will be available through the reporting tools shared through each provider. Additional reporting can be requested from Shift Digital and the vendors on an ad hoc basis.
For Co-Op purposes each vendor will submit a billing file and campaign performance metrics with all enrolled dealers once per month to Shift Digital. Shift will align these files by dealer code and provide to JLRMP for reimbursement. Retailer will receive Co-Op reimbursement the following month.